VIA X Technology
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Case Study · Systems & Integrations

ServiceFactum Adding operational expertise to a complex database environment.

Partner project by Innowise

Project profile

  • CustomerServiceFactum
  • PartnerInnowise
  • IndustryFinancial IT
01

Challenge

More than 250 database instances and recurring incidents strained available capacity. Changes had to follow a controlled operating framework.

02

Solution

Supporting financial database operations

A database specialist handled second-line support, replication improvements and maintenance. Ansible-assisted configuration and monitoring fit into the existing delivery processes.

Technologies

  • MySQL
  • PostgreSQL
  • Ansible
03

Results

Innowise reports quicker incident resolution and reduced pressure on internal teams. These are explicitly interim outcomes of an ongoing engagement.

Project profile

  • CustomerServiceFactum
  • PartnerInnowise
  • IndustryFinancial IT

Technologies

  • MySQL
  • PostgreSQL
  • Ansible
More about Innowise

Further reading

ServiceFactum – More reliable data for retail analyticsPreparing distributed business data for consistent reporting.Lendo – Structuring operations for a lending platformConsolidating support and ownership across cloud infrastructure.