Matkomfort From spreadsheets to an automated ERP backend for meal delivery
Partner project by Sigma Technology
- 3 weeksERP backend build time
Project scope and milestone
Project profile
- CustomerMatkomfort
- PartnerSigma Technology
- IndustryFood Delivery / Hospitality
Challenge
Matkomfort, a Swedish meal-delivery business founded in 2005 by a professional chef, originally managed its customers, orders and deliveries through simple spreadsheets. As the team grew and order volumes increased, this manual way of working became a bottleneck, leaving the business short on visibility, shared access to data and automation of recurring tasks.
Solution
From order to loyal customer
- Order & customer data
- Purchasing & logistics
- Delivery
- Customer retention
The ERP backend automates customer and delivery management, organizes purchasing and logistics, and tracks customer retention and activity.
A bespoke ERP backend in three weeks
Sigma Technology built a bespoke ERP backend in just three weeks that automates customer and delivery management, organizes purchasing and logistics, and keeps track of customer loyalty and activity. The system was tied into the company’s website, payment handling, invoicing and customer support, with a Sigma Technology consultant continuing to support Matkomfort through regular weekly meetings.
Technologies
- Bespoke ERP backend
- Payments & invoicing
In focus
- Customer management
- Purchasing & logistics
Results
The new system enabled Matkomfort to keep up with rising delivery demand and made it simple for customers to add extra deliveries and tailor their orders to their needs. Matkomfort and Sigma Technology have been working together since 2010.
- ERP built in three weeks
- Tied into website & payments
- Partnership since 2010
Project profile
- CustomerMatkomfort
- PartnerSigma Technology
- IndustryFood Delivery / Hospitality
Technologies
- Bespoke ERP backend
- Payments & invoicing
In focus
- Customer management
- Purchasing & logistics
